Terms & Conditions

Last updated: February 20, 2026

1. Agreement to Terms

By accessing or using SmartTech AI, you agree to be bound by these Terms and Conditions. Our platform provides advanced AI-driven solutions including Voice Agents and Chatbots. Your use of these services implies acceptance of these terms.

2. Services Description

SmartTech AI provides AI-powered communication solutions, specifically:

AI Chatbots

Interactive text-based agents designed for multi-channel customer engagement and support.

Voice AI Agents

Intelligent voice-based assistants capable of handling phone calls with natural language understanding.

3. Subscriptions and Credits

Our services operate on a subscription-based model with a credit-based usage system:

  • Credit Consumption: Usage is measured in credits. Each AI interaction or minute of voice call consumes credits from your balance.
  • Plans: Credits are allocated monthly based on your chosen subscription plan. Unused credits may expire based on your plan terms.
  • Top-ups: Additional credits can be purchased at any time if your balance runs low.
  • Refunds: Payments for subscriptions and credits are generally non-refundable except where required by law.

4. User Responsibilities

To maintain the quality and safety of our service, users agree to:

  • Provide accurate information during registration and maintain account security.
  • Refrain from using AI agents to generate illegal, harmful, or deceptive content.
  • Comply with all local laws regarding telecommunications and data privacy.

5. Limitation of Liability

SmartTech AI strives for the highest accuracy in AI responses. However:

"AI agents are powered by probabilistic models and may occasionally produce incorrect information. Users are advised to monitor AI interactions and are responsible for the final outcome of conversations handled by their deployed agents."

6. Termination

We reserve the right to suspend or terminate service if these terms are violated or if usage patterns suggest abuse of the AI platform.

7. Governing Law

These terms are governed by the laws of Australia. Any disputes arising from the use of SmartTech AI will be subject to the exclusive jurisdiction of the Australian courts.

8. Contact Us

Questions regarding these Terms & Conditions?

Email: admin@smarttechai.com.au