Privacy Policy

1. Introduction

Welcome to SmartTech AI. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI Chatbot and Voice AI Agent services.

2. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: Name, email address, and billing information when you register for a subscription.
• Communication Data: Transcripts of interactions with our AI Chatbots and recordings/transcriptions of calls handled by our Voice AI Agents.
• Usage Data: Information about how you use our platform, including credit usage and feature preferences.
• Technical Data: IP address, browser type, and device information.

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our AI services, including natural language processing and voice recognition.
• To process your subscription payments and manage your credit balance accurately.
• To improve and train our AI models to provide better accuracy and response times.
• To provide customer support and respond to your technical inquiries.

4. AI Data Processing

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. You can request deletion of your data at any time by contacting our support team. Credits purchased are linked to your account and managed according to your subscription tier.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. We respect your control over your data and provide tools within your dashboard to manage your preferences.

7. Contact Us